Call Center Trainer

Telemarketing · Permanent WFH, Philippines
Department Telemarketing
Employment Type Full-Time/Senior
Minimum Experience Experienced

We want you in our team! 


CALL CENTER TRAINER


Job Description:

  • Develop a schedule to assess training needs
  • Conduct employee surveys and interviews
  • Consult with other trainers, managers, and leadership
  • Track and compile collected data
  • Conceptualize training materials based on data and research
  • Communicate training needs and online resources
  • Create training strategies, initiatives, and materials
  • Test and review created materials
  • Maintain a database of all training materials
  • Instruct employee training and onboarding
  • Conduct training through new materials
  • Review employee performance and learning


Qualifications:

  • Bachelor’s degree in education, business, human resources, information technology, or related field
  • Two (2) years’ previous experience as a trainer, corporate training specialist, or related position
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy/mission statement/sales goals
  • Strong project management skills with the ability to supervise multiple projects
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent leadership, team building, and management skills
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions


Equipment requirement:

  • Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
  • Internet connection: Wired connection; minimum of 10 Mbps
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype


So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Basic Salary + Government Mandated Benefits
  • Internet allowance, Bonuses and other incentives
  • We are growing so there is great opportunity for leadership and promotion
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month


WE LOOK FORWARD TO WORKING WITH  YOU!

Thank You

Your application was submitted successfully.

  • Location
    Permanent WFH, Philippines
  • Department
    Telemarketing
  • Employment Type
    Full-Time/Senior
  • Minimum Experience
    Experienced